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Chromebook App Installation and Troubleshooting Guide


All Teaching Textbooks accounts need updated with a NEW password before you are able to download and install the 4.0 apps. You can get a new password for your account here: https://www.teachingtextbooks.com/customer/account/forgotpassword/
To install the Teaching Textbooks 4.0 apps, go to the Google Play store and search “Teaching Textbooks,” then download the appropriate app.
You can also get to the Play Store from our downloads page on our website: https://www.teachingtextbooks.com/downloads

Troubleshooting


I don’t have the Play Store. How do I get that?

https://www.google.com/chromebook/howto/enable-google-play-store/

  • At the bottom right, click the time.
  • Select Settings from the top of the windows that opens up. It might look like a black/white gear icon at the top right side. This will open a new window.
  • Scroll down until you get to Google Play Store and click “turn on.”
  • Read the terms of service and click “Accept.”
My Chromebook OS is not the latest version.

Once at the Play Store, if you cannot download the app or if your Chromebook is not recognized as a device, you can use these steps to check the Chromebook OS version:

  • At the bottom right, click the time.
  • Select Settings from the top of the window that opens up. It might look like a black/white gear icon at the top right side.
  • This will open a new window, at the bottom of the left panel, click “About Chrome OS”.
  • Under "Google Chrome OS," you'll find which version of the Chrome OS your Chromebook uses.
  • Then can also click, “check for Updates” on the right to make sure they are on the latest version.
  • If you cannot update to the latest, (Version 87 as of 12/17/2020), then we may not be able to help or guarantee our app will work on this specific Chromebook.
  • Chrome OS Version History/Supported Chrome OS Versions https://en.wikipedia.org/wiki/Google_Chrome_version_history
I cannot locate the TT app AFTER downloading.

Click the circle in the bottom left and then click the up arrow at the top. This will show all of the apps installed on this Chromebook. (If it’s not here, download the app from the Play Store.)


How do I make a shortcut?

After downloading and locating the app, hold ALT and click our app, then click, “Pin to shelf.” This will put a shortcut at the bottom of your screen.


I don’t have sound.

Click the time in the bottom right. Make sure the volume is up and not muted.


I have a Chromebook from a school that is locked down.

If your Chromebook is from a school and has settings that restrict which apps the device can download and run, you will need to contact the school and have them adjust the settings to allow it to run. We cannot assist with adjusting those settings.


I do not have enough storage, or no storage to download the app.

If your Chromebook does not have enough storage, you may need to put a micro/Sd card into the Chromebook to expand its storage. https://www.androidcentral.com/how-enable-android-apps-use-sd-card-storage-chromebook


After following all of these steps, I still cannot get my Chromebook to download and install the TT 4.0 app(s).
  • You can access the print materials of your course at a website to allow your student(s) to continue with their math until you can resolve how to get the TT 4.0 apps. That website will need your NEW password for your TT account and can be found here: https://ttprintmaterials.com/
  • If you received a complimentary thumb drive for Algebra 2, Geometry, or Pre-Calculus, you can use those full 2.0 courses until you have access to the TT 4.0 apps.
  • If you have no device available for your student to access TT 4.0 or have further questions, you can get help by calling our customer service team at 866-867-6284, 8am-5pm, M-F, CT or email at customerservice@teachingtextbooks.com.
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